Self-service is becoming a standard at international airports

Phu Nguyen Event News Leave a Comment

Passengers want convenience and quick results with their bookings and check-in, a seamless and secure airport experience, and unique tailored experiences throughout their journey. Airlines and airports that recognize this and provide passengers with easy-to-use mobile services, self-service options, and one-stop security checks will improve the travel experience and passenger satisfaction.

At Aviation Festival Asia 2017, we are bringing some of the best case studies in the region about self-service initiatives, ranging from self check-in, self bag-tag and self-boarding.

Below are the three presentations to get inspired at the show next year.

The next frontier for check-in: Everything self-service? Everything mobile?

Kamal Hingorani, SpiceJet

SpiceJet is India’s first airline to launch smart mobile check-in facility using BLE and NFC technologies. As Indian market is fixated on price and schedule, this mobile first approach with more service centric features has significantly enhanced the customer experience on ground.

  • Making the case for self-services: What works and what doesn’t when implementing self check-in facility
  • As passengers expect to exercise more control over the journey through self-service options, how to keep up with their demand for speed and convenience? How to make self-service solutions economically viable and scalable?

Kamal Hingorani, Senior Vice President & Head of Inflight Services and Customer Experience, SpiceJet

Tag it and track it: Innovations in baggage handling

Sven Lepschy, RIMOWA Electronic Tag

  • E-tags and connected bags: What are the other bag-drop initiatives to meet the needs of all users?
  • How do you justify the business case for the transition to home printed bag tags?
  • Why is the APAC industry not moving faster with common bag drop and auto drop off rollouts?
  • Focusing on IT alone is not enough; it’s also about changing the business processes. Critical questions on what should processes look like in the future? What do we need to change in the process and how can technology help us?

Sven Lepschy, Vice President, RIMOWA Electronic Tag

Self-boarding: Creating a smoother journey to the aircraft

Manish Sinha, Hyderabad International Airport

GMR Hyderabad International Airport is the first airport in India to go live on e-boarding facility for all domestic passengers. Developed in-house, the airport’s e-boarding solution covers end-to-end all the key passenger processes at the airport starting from entry to terminal to check-in, security check, boarding gate and finally the boarding bridge check before entering the aircraft.

  • Assessing its impact on passenger experience
  • How about the cost of implementation?
  • Ensuring accuracy and security
  • What have you learnt? From technology to people challenges

Manish Sinha, Chief Operating Officer, Hyderabad International Airport

Join us!

Check out our website here or contact me on phu.nguyen@terrapinn.com to see how you can get involved.


About Aviation Festival Asia
Now entering its 13th year, Aviation Festival Asia is one of the largest and most well-established commercial aviation shows for airline and airport executives from both the Asia Pacific region and across the world. In 2017, we are expecting to welcome over 2,000 attendees to the event, with over 900 airline executives across 7 premium conference tracks covering full service and low cost airline strategy & business models, passenger experience, marketing, IT systems, retail, human capital and more. Book your ticket now

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