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Mobile first and mobile only: What it means and why it matters?

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If your plans don’t include mobile, your plans are not finished. Travelers use mobile devices for a variety of reasons, including research on flights and itineraries, to purchase tickets, manage their booking, and provide feedback about their service. The shift from desktop to mobile Internet access offers airlines the potential to drive enormous gains in revenue and profitability. Yet in …

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Leveraging Virtual Reality for In-Flight Entertainment

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Virtual reality is the future of in-flight entertainment. Imagine, as a passenger, being able to put on a headset and see a whole world projected across the roof of the cabin, allowing you to fly under the stars, or watch a movie. This is a new platform for innovation, virtual reality. Virtual reality (VR), also known as immersive multimedia or …

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Creating a seamless airport experience

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Customers may forget what you said but they’ll never forget how you made them feel. Passenger numbers are growing just as fast as passenger expectations. It’s vital that airlines and airports keep up with both meeting the demand in volume while also catering to the increasing needs of each passenger. Today’s passengers want more control over their journey. Particularly at …

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Kansai Airports: Reimagining what the airport can be

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Massive terminals are being built to accommodate traffic growth, but is bigger always better? Jeremy Goldstrich, COO of Kansai Airports doesn’t think so. At Aviation Festival Asia 2017, Jeremy will join us to share how the expansion of the Kansai International Airport Terminals 2 will enhance the customer experience using the latest designs in airport retail, as well as advanced …