Creating the “wow” factor: Jet Airways talk innovating their passenger experience

Phu Nguyen Event News Leave a Comment

As customer expectations across most industries continue to rise, a new benchmark for quality travel experiences has emerged. Airlines, in response, are working to streamline the customer journey, provide more personalised product offers, and deliver memorable in-flight experiences. Jet Airways has made headlines in news recently on their continuous efforts to improve the passenger experience, including the launch of wireless in-flight entertainment on its domestic flights, offer of IFE streaming to personal devices, offer of fully-flat beds on flights between Australia and India, and launch of First Class suites on Delhi – Amsterdam route – to name a few.

Narendra Mansukhani, Jet Airways

To get further insights into Jet Airways’ plans to deliver the best-in-class inflight experience, join Narendra Mansukhani, Head of Guest Experience at Aviation Festival Asia 2017 for the following presentation:

Creating the “wow” factor: Delivering a best in class customer experience to keep them coming back for more

  • Practical innovations you can put in place now and a broader vision of how you can evolve your customer experience
  • How to deliver a meaningful experience in every travel class
  • IFE, connectivity and high tech: How far can we go with leveraging new technologies to further reinvent the passenger experience? What are the unique challenges in APAC?
  • How to create that wow factor again and again

Join us!

Check out our website here to see how you can get involved.

Want to join us as a guest speaker? Email me at

About Aviation Festival Asia
Now entering its 13th year, Aviation Festival Asia is one of the largest and most well-established commercial aviation shows for airline and airport executives from both the Asia Pacific region and across the world. In 2017, we are expecting to welcome over 2,000 attendees to the event, with over 900 airline executives across 7 premium conference tracks covering full service and low cost airline strategy & business models, passenger experience, marketing, IT systems, retail, human capital and more. Book your ticket now

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