The future of LCCs: Where do we go from here?

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According to IATA, over 3.8 billion passengers will be transported via air in 2016 with this number dramatically increasing to 7 billion in 2024 of which 3 billion will be in ASEAN. There are tremendous growth opportunities for airlines in Asia, however, significant challenges are posed by poor infrastructure and lack of partnerships and collaborations between all aviation stakeholders, including …

How airlines can successfully work with 3rd party ancillaries

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Ancillary services are at the forefront of the airline industry as it strives to become — and remain — financially healthy. As third-party ancillary services has become an increasingly important source of revenue, at Aviation Festival Asia 2017, one of our key focus areas is how airlines can successfully work with third-party ancillary services to maximise potentials on increasing airline …

U-Fly Alliance: Showing HNA consolidation and LCC evolving partnership model

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China’s HNA Group is massive with more than 10 airline brands. Under China’s one route one airline policy, the group, though growing larger, still remains fragmented, with companies hardly stitching together to deliver synergies or at least to avoid competitive overlap. That has started to change with four HNA airlines forming the world’s first LCC alliance, the U-FLY Alliance, on …

New airline ancillary revenue management strategies

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Airlines have different customer segments and different network structures. Therefore ancillary products and marketing strategies have to take this into account and need to be tailor-made to fit with the customer’s needs, their buying behaviour and their willingness to pay. Saravanan Ramasamy, Group Head Distribution & Ancillary Commercial of AirAsia and Andrew Cowen, CEO of HK Express joined us at the Aviation Festival …

When things go wrong: How to better handle irregular operations

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Nobody here needs to be told about the cost of screwing with your customers. Delays and cancellations frustrate passengers. How airlines deal with journey disruptions will make or break that customer relationship. Just last week, there were more than 2,900 cancellations and over 42,800 delays in Asia Pacific*! So what do we mean when we say “handling disruptions”? How do …

What is shaping the future of passenger experience?

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The airline industry is well known for its cyclical nature. Past success is no guarantee of future growth. This forces us to think forward, each and everyday, on how we can better serve our customers, who are, after all, the core of our business. With a lot of disruptive innovations from virtual reality to artificial intelligence and deep learning that …

We’re back! Join us at Aviation Festival Asia 2017

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The Aviation Festival Asia is back in 2017, running 21-22 February in Singapore. It’s getting better Now entering its 13th annual year, this is one of the largest and most well-established commercial aviation shows for airline and airport executives from both the Asia Pacific region and across the world. In 2017, we are expecting to welcome over 2,000 attendees to …

North Asia: New players, new routes, new opportunities

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Kim JungShik (CEO of Eastar Jet), Andrew Cowen (CEO of HK Express), Stephen Wang (President of Spring Airlines) and Patrick Murphy (Executive Advisor of Peach Aviation) gathered at Aviation Festival Asia 2016 to discuss their biggest growth challenges and opportunities. Here’s a summary of what was discussed. All the LCCs agreed that infrastructure remains the number one challenge, especially in …

Lufthansa’s DCC: Directing a new era of distribution

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Back in September 2015, Lufthansa added a 16 Euro surcharge (DCC) on every ticket for Lufthansa, Austrian Airlines, Brussels Airlines and Swiss International Airlines that is not booked through the official websites of the carriers, via an airline service center or at an airport ticket desk. This sparked a huge amount of controversy in the in the industry. Patrick F. Poetzsch, Head of …

Talent gap in aviation: Coping with exploding passenger numbers

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Passenger numbers in Asia are expected to triple by 2030. An estimated of 226,000 pilots will be needed in the next 20 years, however currently only half of this demand can be fulfilled. Here is what AirAsia India, Cebu Pacific, Garuda Indonesia and Myanmar National Airlines are doing to plan for these future talent challenges. Airlines are looking to partner with …