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Finnair CCO talks his vision for cabin experience

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We are delighted to confirm that Juha Järvinen, CCO of Finnair will be joining us at theAviation Festival Asia 2018 to share his visions on cabin design and how the passenger experience will change. Juha’s experience speaks for itself. He was integrally responsible for driving the excellent service and passenger experience & strategy on Finnair’s new Airbus A350 XWB flights, and …

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Kansai Airports: Reimagining what the airport can be

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Massive terminals are being built to accommodate traffic growth, but is bigger always better? Jeremy Goldstrich, COO of Kansai Airports doesn’t think so. At Aviation Festival Asia 2017, Jeremy will join us to share how the expansion of the Kansai International Airport Terminals 2 will enhance the customer experience using the latest designs in airport retail, as well as advanced …

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When things go wrong: How to better handle irregular operations

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Nobody here needs to be told about the cost of screwing with your customers. Delays and cancellations frustrate passengers. How airlines deal with journey disruptions will make or break that customer relationship. Just last week, there were more than 2,900 cancellations and over 42,800 delays in Asia Pacific*! So what do we mean when we say “handling disruptions”? How do …