Interview: Austrian Airlines’ Interim VP of Product Management on the customer-centric approach to digitisation

Phu Nguyen Event, Event News Leave a Comment

“The best technology doesn’t help if customers won’t use it or don’t want to use it. Digitalisation is a must-have for airlines now, but it should always be customer-centric.” – Ali Farhat, Interim Vice President of Product Management, Austrian Airlines – Following the successful Aviation Festival Asia 2018, we’re launching an eBook featuring some of the industry’s most forward-thinking digital …