Training and development for pilots, cabin crew and ground staff

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It’s all about the people factor. If you want to be at the top of your game, you need to be able to attract, train and retain world-class talent. HR Directors and talent managers from the world’s leading airlines and airports will join Aviation Human Capital, returning in 2017 after a successful launch in 2016, to showcase best practice in …

Mobile first and mobile only: What it means and why it matters?

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If your plans don’t include mobile, your plans are not finished. Travelers use mobile devices for a variety of reasons, including research on flights and itineraries, to purchase tickets, manage their booking, and provide feedback about their service. The shift from desktop to mobile Internet access offers airlines the potential to drive enormous gains in revenue and profitability. Yet in …

Creating a seamless airport experience

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Customers may forget what you said but they’ll never forget how you made them feel. Passenger numbers are growing just as fast as passenger expectations. It’s vital that airlines and airports keep up with both meeting the demand in volume while also catering to the increasing needs of each passenger. Today’s passengers want more control over their journey. Particularly at …

Successful loyalty through analytics

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The last decade has ushered in tremendous challenges for the airline business. Customers are more informed, they have more options, and they have higher expectations. What’s more, with more carriers offering lower fares, it’s more difficult than ever to retain your customers. So retaining current customers has become a high priority, but many airlines are struggling to create relevant and …

Route expansion possibilities in Asia – what’s left for FSCs?

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Senior executives from China Southern Airlines, Mega Maldives Airlines and Association of Asia Pacific Airlines gathered at Aviation Festival Asia 2016 in February to discuss route expansion possibilities in Asia. Asia’s aviation industry will grow further, providing exciting growth opportunities for carriers, but executives agreed that there are huge challenges that may hinder route expansion. One of the biggest challenges is …

Long-haul low-cost airline operations: Are we nearly there yet?

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Can low-cost airlines replicate short-haul success on longer routes? Steven Greenway, former Head of Commercial at Scoot, shared his thoughts at Aviation Festival Asia 2016. Here’s a brief summary of his session. What are the biggest challenges for LCCs when considering long-haul? Financials – long-haul operations are very costly. Utilisation – you can get the hours, but you can’t get …

Vision 2020: How can airlines guarantee future success?

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Over 1,400 attendees, including representatives from over 150 airlines and airports across the world, gathered at Aviation Festival Asia 2016 in Singapore in February this year. The morning kicked off with an interview with  Cam Wallace, Chief Sales and Commercial Officer of Air New Zealand. Cam shared what Air New Zealand is focusing on to succeed in the future airline industry. …

Cybersecurity and the commercial aircraft: Developing a robust strategy to tackle the growing threats

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A cyberattack can happen to anyone, anytime. Over the past two years, there has been an increasing number of cybersecurity incidents reported in the aviation industry. To give an indication of the magnitude of the challenge, recent research has shown that aviation systems are subject to an average of 1,000 attacks each month (*). With the introduction of new generation …

The evolving LCC business model: Towards an integrated air travel business

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Today we are witnessing perhaps the most interesting period of change in the low cost business model. China’s Spring Group, anchored by Shanghai-based budget carrier Spring Airlines, is entering the hotel sector in Asia, turning itself into a comprehensive hospitality company to serve customers throughout their trip. Spring Group took the first few moves in the hotel business with the …