Lufthansa’s DCC: Directing a new era of distribution

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Back in September 2015, Lufthansa added a 16 Euro surcharge (DCC) on every ticket for Lufthansa, Austrian Airlines, Brussels Airlines and Swiss International Airlines that is not booked through the official websites of the carriers, via an airline service center or at an airport ticket desk. This sparked a huge amount of controversy in the in the industry. Patrick F. Poetzsch, Head of …