Interview: Austrian Airlines’ Interim VP of Product Management on the customer-centric approach to digitisation

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“The best technology doesn’t help if customers won’t use it or don’t want to use it. Digitalisation is a must-have for airlines now, but it should always be customer-centric.” – Ali Farhat, Interim Vice President of Product Management, Austrian Airlines – Following the successful Aviation Festival Asia 2018, we’re launching an eBook featuring some of the industry’s most forward-thinking digital …

Interview: Air Astana’s VP of HR on mobility & simplicity approach to HR strategies

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“Our strategy is not in “mobility”, it’s in “simplicity.” We are here to solve the problems of our employees.” – Yevgeniya Ni, Vice President of HR, Air Astana – Following the successful Aviation Festival Asia 2018, we’re launching an eBook featuring some of the industry’s most forward-thinking digital innovators to talk about their digital innovation journey and where they think …

Interview: IATA’s Director of NDC Program on digitising distribution

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“Today’s world of distribution is based on technology that is 30 – 40 years old, with a very small number of dominant players. In tomorrow’s world, the barriers to entry will be much lower, so people will be able to come in to innovate and drive up the competition.” – Yanik Hoyles, Director of New Distribution Capability (NDC), IATA – …

Interview: Kansai Airports’ CCO (Aeronautical) on digital transformation in Asia’s airports

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“Security is never a revenue for us in this business. We need to make necessary investments to make security checks less of a burden for our passengers.” – Gregory Jamet, CCO (Aeronautical), Kansai Airports – Following the successful Aviation Festival Asia 2018, we’re launching an eBook featuring some of the industry’s most forward-thinking digital innovators to talk about their digital …

Interview: Bangkok Airways’ HR Advisor on bridging the gap between HR & IT

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“The challenge for employees of the future would be to stay relevant and add value to self. You can do it through intelligence augmentation, using technologies to augment your own intelligence and improve the value you can bring to the company. You select new things that are of relevance and interest to you to learn whenever you want.” – Ping …

Interview: Changi Airport’s VP of Terminal 5 Planning on offering excellent airport experience

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“A delightful journey starts right at the terminal, so instead of being a pain, airports can be a great start to a passenger’s journey, or even as a destination in itself.” – Poh Li San, Vice President of Terminal 5 Planning, Changi Airport Group – Following the successful Aviation Festival Asia 2018, we’re launching an eBook featuring some of the …

Airline leaders talk digital transformation – download your free ebook

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Digital transformation is no longer a buzzword. It’s no longer a choice. It’s a necessity for business success.   The Fourth Industrial Revolution, an era characterised by technology breakthroughs in fields like cyber-physical systems, data analytics, artificial intelligence, and the Internet of Things, isn’t coming – it’s already here. Aviation was in many ways an early adopter of digital technology. …

CIOs from AirAsia, Garuda Indonesia & Vistara on how aviation is going digital

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Every part of our lives has been digitised. Every industry and every organisation will have to transform itself. The whole tech industry is changing at a phenomenal pace right now. Airline executives around the world see the need to invest in digitising their business—to improve customer experience and streamline operations. While many leaders claim that they have the vision to change, …

We’re talking about digitising the airline business. Nominate your CIO!

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Airline executives around the world see the need to invest in a digital future—to improve customer experience and streamline operations. While many leaders claim that they have the vision to change, realising their vision is a challenge. Legacy technologies, operational silos and cultural resistance create barriers in the airline industry that is traditionally known as lagging in digital innovation. Yet …