Interview: JAL Vice President of Products and Services Planning on providing personalised services

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“Consumers today are more willing than before in sharing information and working with companies to co-produce more compelling offerings.” – Akira Mitsumasu, Vice President of Products & Services Planning, Japan Airlines – Following the successful Aviation Festival Asia 2018, we’re launching an eBook featuring some of the industry’s most forward-thinking digital innovators to talk about their digital innovation journey and …

What is shaping the future of passenger experience?

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The airline industry is well known for its cyclical nature. Past success is no guarantee of future growth. This forces us to think forward, each and everyday, on how we can better serve our customers, who are, after all, the core of our business. With a lot of disruptive innovations from virtual reality to artificial intelligence and deep learning that …