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Creating the “wow” factor: Jet Airways talk innovating their passenger experience

Phu Nguyen Event News Leave a Comment

As customer expectations across most industries continue to rise, a new benchmark for quality travel experiences has emerged. Airlines, in response, are working to streamline the customer journey, provide more personalised product offers, and deliver memorable in-flight experiences. Jet Airways has made headlines in news recently on their continuous efforts to improve the passenger experience, including the launch of wireless in-flight …

a terminal check in sign at an airport

Creating a seamless airport experience

Phu Nguyen Event News Leave a Comment

Customers may forget what you said but they’ll never forget how you made them feel. Passenger numbers are growing just as fast as passenger expectations. It’s vital that airlines and airports keep up with both meeting the demand in volume while also catering to the increasing needs of each passenger. Today’s passengers want more control over their journey. Particularly at …