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Creating the “wow” factor: Jet Airways talk innovating their passenger experience

Phu Nguyen Event News Leave a Comment

As customer expectations across most industries continue to rise, a new benchmark for quality travel experiences has emerged. Airlines, in response, are working to streamline the customer journey, provide more personalised product offers, and deliver memorable in-flight experiences. Jet Airways has made headlines in news recently on their continuous efforts to improve the passenger experience, including the launch of wireless in-flight …


Vision 2020: How can airlines guarantee future success?

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Over 1,400 attendees, including representatives from over 150 airlines and airports across the world, gathered at Aviation Festival Asia 2016 in Singapore in February this year. The morning kicked off with an interview with  Cam Wallace, Chief Sales and Commercial Officer of Air New Zealand. Cam shared what Air New Zealand is focusing on to succeed in the future airline industry. …


What is shaping the future of passenger experience?

Phu Nguyen Event News Leave a Comment

The airline industry is well known for its cyclical nature. Past success is no guarantee of future growth. This forces us to think forward, each and everyday, on how we can better serve our customers, who are, after all, the core of our business. With a lot of disruptive innovations from virtual reality to artificial intelligence and deep learning that …