Interview: PAL’s Chief Customer Experience Officer on customers as the focus for all digital plans

Phu Nguyen Event, Event News Leave a Comment

“We’ll need to move from getting insights, to having foresight, to accurately predicting what customers want or would like to have without them having to express it.” – Jessica Abaya, Chief Customer Experience Officer, Philippine Airlines – Following the successful Aviation Festival Asia 2018, we’re launching an eBook featuring some of the industry’s most forward-thinking digital innovators to talk about …