Could you share something about yourself with our readers?
I am the Head of Retail Banking at VP Bank. VP Bank has ambitious plans to be one of the top 3 retail banks in Vietnam through rapid growth and transformation. I joined VP Bank in May 2015 but prior to this role I lived and worked in many other countries in Asia, the Middle East, Africa and the US.
Could you give our readers a quick teaser on what you will be speaking about at the show?
I will be talking about mobile payments in other markets and analyzing the key success factors. I will also review the state of mobile payments in Vietnam and comment on what it would take for mobile payments to really take off.
Why is this topic close to your heart?
I believe that financial services must work harder to improve the customer experience and contribute to the customer and the community. Mobile has great potential to transform financial services and mobile payments can really help increase financial access and the cost and speed of moving money. Both those factors create better value for users.
What do you think the key challenges are around the future of mobile wallets in Vietnam?
I will discuss this during my talk at the conference. Experience from other markets where mobile payments have seen significant growth tells us that there are a few things that must come together. In Vietnam, when we see these happen, we will see rapid growth in mobile payments.
Why are you excited to attend the show?
Shows like Seamless Vietnam are a great opportunity to meet people and to learn from the other speakers and participants.