How can eTailers make delivery financially sustainable

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Financial sustainability is the basis of all business. With the migration towards digital commerce direction, it is important for companies to investigate strategies to create greater value to encourage higher paying customers. Especially with the increasingly demand for free delivery, it is important to find out how to minimise cost for door-to-door delivery, and if possible, monetising delivering services for …

Non-selling showrooms and experience stores: What’s actually working?

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Ahead of the Seamless Asia conference, happening 3-4 May, Wong Mei Wai, former business director of Aspial (Aspial – Lee Hwa Jewellery), Founder & Chief Change Catalyst at APAC Global Advisory, shares her thoughts on how retailers can make the best of use of non-selling showrooms. What follows is her responses. What showrooms or experience stores have you seen that …