Hong Kong

Transforming global supply chains with Terry Chan of the HKeCSC

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Riding the wave of optimism spurred by Jack Ma and Alibaba, China’s e-commerce market growth rate has increased by 26.2% so far in 2017. E-commerce now represents 15.5% of total retail sales in the country. The e-commerce industry in China has generated ¥5.16 trillion in 2016, which represents twice the growth rate of the country’s whole retail economy. On a …

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Payments: How the West will end up copying the East

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By Heather McKenzie, Banking Technology Many industry players agree that the pinnacle of the personal banking experience is China, where consumers are offered some very targeted and intelligent financial services. But it’s not the banks that have taken the lead here but companies such as Alibaba, which Pascale Brien, senior policy adviser, payments and digital at the European Banking Federation …

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5 minutes with Rizkie Palua from Samsung

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Omni-channel marketing strategies are revolutionising the e-commerce industry as companies strive to achieve increased customer satisfaction and increased sales. This trend will be prominently featured as a topic at Seamless Indonesia 2017. I caught up with one of our speakers Rizkie Maulana Putra, Head of E-Commerce at Samsung to find out what he has been up since we met in 2016.  …

Transportify

Guest post: How Third Party Logistics Can Help SMEs fulfill their business goals

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By Cindy Carino Small and medium-sized enterprises (SMEs) are an arising trend in the retail industry. It has the ability to provide customers the ease of access and the power of personalization through the use of different tools – social media, product delivery and payment convenience, among others. Behind this fast-pacing and favourable service is logistics, an essential component that …

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Dreaming digital with Nicola Moreili from more.digital

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Digital transformation is one of the most important topics facing retail today. Retailers recognize there has been a massive power switch in favour of the consumer and the need to deliver exceptional customer experience has become more important than ever. As a customer/user engagement strategist and digital media creator, Nicola Moreili knows a thing or two about digital transformation and CX …

Thailand

The Future of Payments in Thailand

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As of December 2016 there were 15 million internet banking users and 20.8 million mobile banking users in Thailand according to central bank statistics. In September, there were 24.5 million internet banking and 66.8 million mobile banking transactions, with transaction values of 2,473 billion Baht and 584 billion Baht respectively. With all this in mind, the future of payments in …

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From click to clean, the Kilk’n’Clean way with Steven Ghoos

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Indonesia has a young, vibrant and rapidly evolving digital economy with an estimated 203,311 startups. These startups play a crucial role in building the country’s digital climate, as half of the country’s most popular sites were locally developed. Among them, Klik’n’Clean, an app for booking cleaning services, its co-founder and CEO is Steven Ghoos. A Rocket Internet alumni, he is the …

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Reaching new heights with an innovative omnichannel strategy

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Omnichannel retailing melds the O2O customer journey to provide multi-channel best practices for great customer experience with compelling business outcomes. Perhaps no other retail brand does it better than American outdoor apparel retailer, The North Face with its commitment to fostering a culture of anytime and anywhere omnichannel retail, not just for their customers but their employees as well. To …

Eatigo

Quick fire session with eatigo’s Michael Cluzel

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F&B reservation platform eatigo has been making headlines recently with official launches all over Asia since 2016. The platform enables users to make online reservations at restaurants and enjoy a range of variable discounts from peak to non-peak hours. It now boosts a presence in Thailand, Singapore, Hong Kong and Malaysia. We sat down with Michael Cluzel, eatigo’s CEO and …