How to delight the modern customer at every touch point

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Today’s brand experience is influenced by more touch points than ever before. Customers shop online, in-store and even interact with brands on social media. I have noticed that retailers are making more and more connections with customers. Shoppers now expect all of these elements to match up and integrate with each other – because it makes life easier. This is …

Delivering a constant brand experience online and in-store

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It’s obvious that online shopping has transformed buying behaviour and customer expectations. Amazon in particular has been more influential than any other, serving up an ecosystem of unbiased product reviews and revolutionising delivery. With this retailer you can see instantly if an item is in stock, and get an accurate view of how long it will take to get to …

Characteristics of an efficient reconciliation solution

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Effective account reconciliation is extremely important in today’s competitive financial landscape. The reconciliation process ensures that the data available in the bank’s system is valid and accurate. Reconciliation of banking transactions also helps in identifying bank errors and detecting frauds. Banks also perform reconciliation activities to ensure the relevant fees and charges are tracked for the applicable transactions. Characteristics of …

Interview: Zebra’s Ryan Goh on the outlook for Asian retail

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Ryan Goh, Vice President and General Manager of Zebra Technologies Asia Pacific has a unique perspective on the future of retail in the region. We caught up with him recently for an in-depth discussion on mobility, IoT, and the increasingly important role of data in helping retailers make the right decisions, plus we took a look at some of the …

8 French companies have confirmed their places at Cards & Payments Asia

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Business France will be hosting 8 French companies, ADVANCED TRACK & TRACE, ELYCTIS, FAMOCO, ID3 TECHNOLOGIES, SECURE-IC, STARCHIP, SMARTWARE, THINK & GO at the France Pavilion during the Asia’s largest and most established expo for the smart cards and innovative payments communities. The France pavilion will be showcasing innovative mobile payment solutions, RFID/NFC technologies, identification and authentication and card manufacturing. …


FAST – A Platform for Payments Innovation

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FAST has helped transform Singapore payments and is now one of the world’s most advanced payments services! In March 2014, Singapore implemented Fast And Secure Transfers (FAST). The aim of the project was to modernize the Singapore payments system and to facilitate immediate payments between participating banks. Following continued growth in customer numbers and transfer volumes, payment limits have been …


A look at Blockchain innovation with Antony Lewis

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Antony Lewis is one of the leading voices in blockchain innovation in Asia. He has been instrumental in helping a number of major Asian enterprises cut through the fintech hype to find the real business value in harnessing the power of blockchain and distributed ledger. We were very excited to grab a few moments of his time ahead of Cards …

The State of Online Retail – What Asia Can Learn from Europe [Infographic]

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In a highly competitive online retail industry, it’s increasingly hard to stand out from the competition and achieve customer centricity, while still enabling growth. We surveyed the industry’s 100 eCommerce executives around the Europe to find out how they’re bringing the a-game during these challenging times. The respondents ranged from SMEs to over 5000-employee corporations, so we got a good look …


Retailers: Your Essential Algorithmic Journey

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The Retail Technology Show Asia is just around the corner. As this event brings together senior Asian retailers who will share innovative ideas, retail strategies, and best practices, we thought we’d share with you a recent article entitled “Retailers: Your Essential Algorithmic Journey” written by Etienne Bureau Strategy and Innovation Director at Viseo. “Hello, I’m your virtual guide. Please grab a …


A tech-first approach to improving cash and payment efficiency

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Rich in History Crane Payment Innovations (CPI) may be a relatively new name in the Retail sector, but the use of their products – automated payment and cash management systems, has been part of our everyday lives for decades. CPI is found in December 2013 when Crane Co. acquired MEI and merged it with the Payment Solutions division of their Payment & …