Digital-Transformation-6-e1491851350342

Dreaming digital with Nicola Moreili from more.digital

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Digital transformation is one of the most important topics facing retail today. Retailers recognize there has been a massive power switch in favour of the consumer and the need to deliver exceptional customer experience has become more important than ever. As a customer/user engagement strategist and digital media creator, Nicola Moreili knows a thing or two about digital transformation and CX …

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An interview with Malik Kotadia, Mentor at Finlab

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Ahead of his participation at Seamless Vietnam we caught up with veteran financial services expert and friend of the Seamless series Malik Kotadia for a chat. Could you share something about yourself with our readers? I have been a long time digital banker, with an 18 year career that has spanned global roles and multiple markets. I was with Citi …

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Reaching new heights with an innovative omnichannel strategy

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Omnichannel retailing melds the O2O customer journey to provide multi-channel best practices for great customer experience with compelling business outcomes. Perhaps no other retail brand does it better than American outdoor apparel retailer, The North Face with its commitment to fostering a culture of anytime and anywhere omnichannel retail, not just for their customers but their employees as well. To …

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An interview with Duc Pham Anh, Head of Consumer Electronics at Sendo

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We recently caught up with Duc Pham Anh, Head of Consumer Electronics at Sendo. In our conversation, Duc reveals what he will be speaking about at Seamless Vietnam and why this  topic is close to his heart. Could you share something about yourself with our readers? My USP’s are digital and marketing hence my team and I always try to think of …

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Vietnam: An interview with Sandeep Deobhakta, Head of Retail Banking at VP Bank

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We recently caught up with Sandeep Deobhakta the Head of Retail Banking at VP Bank. In our conversation, Sandeep reveals both the potential and the key challenges of mobile wallets for the future of Vietnam. Could you share something about yourself with our readers? I am the Head of Retail Banking at VP Bank. VP Bank has ambitious plans to be one of the top 3 retail …

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An interview with Warren Cammack, Head of Innovation at Vietnam International Bank

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We recently caught up with the Head of Innovation at Vietnam International Bank (VIB) and General Manager of Commonwealth Bank of Australia, Mr Warren Cammack. In our conversation we discussed some of the critical challenges facing the future of digital payments in Vietnam, and why this topic is close to his heart. 1. Could you share something about yourself with our …

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Guest article: Why is digital retailing in Southeast Asia unlike any other region?

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By Ankiti Bose & Peerapol (Chain) Vayakornvichit, Zilingo Ecommerce in Southeast Asia is undoubtedly a big opportunity.  In particular, every retail start up with proof of concept is flocking to Indonesia, Thailand, and Singapore – your usual suspects.  But as we have seen in the companies that have won in the internet economy, just having an idea and a fast-growing market …

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Omni-channel banking: The digital transformation roadmap

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The financial services market is going through many changes. New challengers have appeared and are looking for a slice of the market. In addition, customers are more demanding and more informed, expecting convenience and simplicity when it comes to financial services, particularly online and via mobile devices. People love digital services such as Netflix, Amazon, and Uber because they’re easy …