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5 minutes with Rizkie Palua from Samsung

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Omni-channel marketing strategies are revolutionising the e-commerce industry as companies strive to achieve increased customer satisfaction and increased sales. This trend will be prominently featured as a topic at Seamless Indonesia 2017. I caught up with one of our speakers Rizkie Maulana Putra, Head of E-Commerce at Samsung to find out what he has been up since we met in 2016.  …

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Dreaming digital with Nicola Moreili from more.digital

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Digital transformation is one of the most important topics facing retail today. Retailers recognize there has been a massive power switch in favour of the consumer and the need to deliver exceptional customer experience has become more important than ever. As a customer/user engagement strategist and digital media creator, Nicola Moreili knows a thing or two about digital transformation and CX …

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From click to clean, the Kilk’n’Clean way with Steven Ghoos

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Indonesia has a young, vibrant and rapidly evolving digital economy with an estimated 203,311 startups. These startups play a crucial role in building the country’s digital climate, as half of the country’s most popular sites were locally developed. Among them, Klik’n’Clean, an app for booking cleaning services, its co-founder and CEO is Steven Ghoos. A Rocket Internet alumni, he is the …

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Reaching new heights with an innovative omnichannel strategy

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Omnichannel retailing melds the O2O customer journey to provide multi-channel best practices for great customer experience with compelling business outcomes. Perhaps no other retail brand does it better than American outdoor apparel retailer, The North Face with its commitment to fostering a culture of anytime and anywhere omnichannel retail, not just for their customers but their employees as well. To …

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Halo Indonesia! We’re embarking on a Seamless Adventure

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Hey Jakarta! 2017 is turning out to be one of the most disrupted, exciting and challenging years yet for Indonesian commerce. Change is underway and we’re excited to be a part of it. Following April’s successful launch of Seamless Asia in Singapore, we’re delighted to bring our rebranded conference and exhibition to Jakarta in the form of Seamless Indonesia. Mark your …

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Texting people out of poverty – The Juntos way

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Written by Laura Sim Carmen Hernandez, 34, lives in Dallas with her husband and five children. Her husband works in construction, earning about $50,000 a year. Hernandez makes party decorations and tailors clothing, making $800 to $1,000 a month. In February 2014, the family only had $300 in savings. That month, Hernandez began using a program called Juntos that sends …

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Streamlining the e-commerce channel with Jualo at Seamless

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Good news for those who like to trade on e-commerce sites. One of Indonesia’s hottest online marketplaces, Jualo.com has waived all transaction fees on its platform,  making it virtually free for users to transact and pay for purchases. This service, according to COO Pedro Principe, are part of his efforts to provide convenience, comfort, and safety for both the buyers and …

Right Product, Right Place, Right Time

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Guest Post Consumers expect Commerce Anywhere—the ability to complete transactions seamlessly, whether online, on the go, in stores, on the phone, or any combination of these. At the same time, they are increasingly willing to abandon retailers who don’t meet their service expectations. Successful retailers put the consumer at the center of the value chain by aligning people, processes, and technology to …

Whitepaper download: How PoS systems elevate the consumer retail experience by Oracle

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As a world leading technology business, Oracle provides retailers with a complete, open and integrated suite of business applications, server and storage solutions that are engineered to work together to optimize every aspect of their business. Over 20 of the leading retailers worldwide, including Walmart, Staples and Abercrombie & Fitch, use Oracle to create real business value. For many a …

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Getting real with retail with Courts Indonesia’s Dedianto Turnip

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Human resource professionals in the retail sector are faced with a range of unique challenges. Retail jobs are demanding and ever-changing, requiring HR representatives to be on their toes and ready for anything. For HR teams, the retail environment can present a landscape akin to a minefield; knowing how to guide your human assets safely through can dramatically enhance your store’s …