customer feedback

Customer satisfaction, guaranteed!

With technology permeating almost every single aspect of our lives today, you’ll be hard pressed to find a customer who hasn’t in some way embraced the idea of connected living. That said, the expectations of today’s consumer has also evolved significantly from before, with demand for personalisation versus mass appeal, and the digital store gaining favour versus the physical store. This …

indonesia

Indonesia: Feeding the bandwidth-hungry

Home to over 260 million people and more than thirteen thousand islands, the world’s 4th most populous country presents both huge opportunities and unique challenges for any business setting up shop there. But for these businesses to thrive, web and mobile penetration will need to improve so that the country can enjoy the economic benefits. According to We Are Social’s …

wholesale

Relooking at the business of wholesale

At Carriers World Asia 2016 earlier this year, we brought together some of the industry’s leaders to share their thoughts on how carriers can continue staying innovative and thrive (and survive) in an age of digital disruption, new players and intense competition. Key issues discussed included the new business models and external sources of revenue. A gathering of wholesale chieftains …