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Q&A with Joseph Lumban Gaol, Chief Digital Services Officer, XL Axiata

As telecom operators evolve to become more than mere communications service providers,  a number of them have embarked on introducing new digital services in order to create new sources of revenue and compete effectively with OTT players. Enter the Chief Digital Officer (or Chief Digital Services Officer), a relatively new role that’s been gaining foothold in the C-Suite of telecom …