Below you'll find a list of all posts from February, 2018
Digital disruption has impacted all types of businesses, creating new avenues for growth, while at the same time, bringing new challenges for achieving the goals and facing the competition. Over the last decade, digital revolution has transformed the communications service provider (CSP) landscape creating a need for them to achieve market differentiation in response to the evolving customer profiles and …
There is no doubt that digital has become an essential part of customer care. Social networks have been some of the first channels for digital customer care. Primarily used by companies for marketing and communication, it has quickly been used by consumers to send their enquiries. Instead of being constrained by the opening hours of stores and call centers, consumers …
Safaricom Wholesale was instituted in 2015 with two goals: To become the preferred Wholesale partner in the African continent and to deliver onward connectivity to the rest of the World. Find out more about their products and solution here
