Asian customers are truly Omni-Digital: how to exceed their expectations?

Dimelo recently joined Telecoms World Asia, which gathered over 600 attendees and 120 speakers from across Asia and beyond. This event was the opportunity to discuss the latest digital customer care trends and challenges of Asian Telecom companies. Julien Rio, CMO at Dimelo has been invited to share exclusive insights about the omni-digital customer care management. In particular, he talked …