What are the major Digital Customer Care trends in 2018?

Companies digitization is being confirmed in all industries and customer care is no exception. Companies are adapting their strategies to be available on more channels, increase their reactivity and efficiency in seamless customer care journeys. To do so, they have to take into account the major changes that occured in 2017, many of which will accelerate in the coming months. …

digital transformation

Digital Transformation and the Telecoms Industry

The idea “digital transformation”  has been reshaping the global economy, impacting government bodies, enterprises, and society at large. While the term itself holds different meanings for different stakeholders, it’s undeniable that digital transformation will invoke significant change in the world, as new opportunities, innovations and business models emerge. The telecommunications industry is at the forefront of this change, both as …

Q&A with Joseph Lumban Gaol, Chief Digital Services Officer, XL Axiata

As telecom operators evolve to become more than mere communications service providers,  a number of them have embarked on introducing new digital services in order to create new sources of revenue and compete effectively with OTT players. Enter the Chief Digital Officer (or Chief Digital Services Officer), a relatively new role that’s been gaining foothold in the C-Suite of telecom …

infographic

[Infographic]: Get a snapshot of 14 growing Asian telecoms markets

Asia’s telecoms landscape is a hotbed of activity as less developed markets begin to take off and larger, more established countries face stiffer domestic competition and new service offerings. To stay ahead, regional carriers and global service providers need insights on the region’s demands and usage of not only fixed data and voice services but also other OTT solutions. Building …

Making the most of your SDN and NFV investment

SDN – Software Defined Networking – and NFV – Network Function Virtualisation – are two terms that have been on the table for telecom operators worldwide since 2014, when early adopters such as AT&T began ramping up their investment in virtualisation technologies. The SDN and NFV spend volume is predicted to boom in 2017, at which time use cases will …

MDI Ventures

Q&A with Nicko Widjaja, Chief Executive Officer, MDI Ventures

In order to compete with new Web and OTT players that are asset-light and enjoy greater operational flexibility, telecom operators have started their own innovation programmes to drive new waves of innovation and launched partnerships with startups to develop their own innovative services. One such telco is Indonesian giant Telkom Indonesia, which launched MDI Ventures in 2015 . We caught up …