Asian customers are truly Omni-Digital: how to exceed their expectations?

Dimelo recently joined Telecoms World Asia, which gathered over 600 attendees and 120 speakers from across Asia and beyond. This event was the opportunity to discuss the latest digital customer care trends and challenges of Asian Telecom companies. Julien Rio, CMO at Dimelo has been invited to share exclusive insights about the omni-digital customer care management. In particular, he talked …

[Press Release]: China Unicom Global Limited Establishes its Thailand Branch to Actively Promote the Interconnection among Countries along the Belt and Road Route

On March 18, 2018, China Unicom Operations (Thailand) Limited was formally established in Bangkok, Thailand. Located at the heart of the ASEAN region, Thailand is not only the hub of logistics, trade and finance across the region, but also a bridge, both literally and figuratively, between ASEAN and China. With the establishment of its Thailand branch, China Unicom Global Limited …

The End of Video OTT as we know it

The rapid rise in video consumption – good news? Video consumption is going through the roof. According to a forecast published in the Cisco Visual Networking Index (VNI), total Internet video traffic will be 79% of all global Internet traffic in 2020, up from 63% in 2015. This sounds like great news for the video industry, and it should be. But …

Impact of 5G on Wireline Networks in Asia-Pacific

In Asia–Pacific1 (APAC), the opportunities and challenges brought by 5G will be greater and more immediate than in any other region. In some markets within this diverse region, mobile network operators (MNOs) need to invest to support the highest rates of mobile broadband usage in the world, and a high appetite for new services such as virtual reality. In other, …

Discover why Omni-Digital is the future of Customer Care for Telecoms in Asia

Dimelo partners with Telecoms World Asia 2018 to share specific insights about the challenges faced by Asian Telcos when it comes to omni-digital customer care based on our experience helping customers such as Ooredoo, Banglalink, Telenor or iflix to manage their digital customer care channels in multiple Asian countries. As part of the key theme TelCo 4.0, Julien Rio, CMO …

Building a Successful DSP Ecosystem through Converged Partner Management

Digital disruption has impacted all types of businesses, creating new avenues for growth, while at the same time, bringing new challenges for achieving the goals and facing the competition. Over the last decade, digital revolution has transformed the communications service provider (CSP) landscape creating a need for them to achieve market differentiation in response to the evolving customer profiles and …

digital transformation

Digital Transformation and the Telecoms Industry

The idea “digital transformation”  has been reshaping the global economy, impacting government bodies, enterprises, and society at large. While the term itself holds different meanings for different stakeholders, it’s undeniable that digital transformation will invoke significant change in the world, as new opportunities, innovations and business models emerge. The telecommunications industry is at the forefront of this change, both as …

Q&A with Joseph Lumban Gaol, Chief Digital Services Officer, XL Axiata

As telecom operators evolve to become more than mere communications service providers,  a number of them have embarked on introducing new digital services in order to create new sources of revenue and compete effectively with OTT players. Enter the Chief Digital Officer (or Chief Digital Services Officer), a relatively new role that’s been gaining foothold in the C-Suite of telecom …