customer feedback

Customer satisfaction, guaranteed!

With technology permeating almost every single aspect of our lives today, you’ll be hard pressed to find a customer who hasn’t in some way embraced the idea of connected living. That said, the expectations of today’s consumer has also evolved significantly from before, with demand for personalisation versus mass appeal, and the digital store gaining favour versus the physical store. This …

Indonesia: Feeding the bandwidth-hungry

Home to over 260 million people and more than thirteen thousand islands, the world’s 4th most populous country presents both huge opportunities and unique challenges for any business setting up shop there. But for these businesses to thrive, web and mobile penetration will need to improve so that the country can enjoy the economic benefits. According to We Are Social’s …

wholesale

Relooking at the business of wholesale

At Carriers World Asia 2016 earlier this year, we brought together some of the industry’s leaders to share their thoughts on how carriers can continue staying innovative and thrive (and survive) in an age of digital disruption, new players and intense competition. Key issues discussed included the new business models and external sources of revenue. A gathering of wholesale chieftains …

telecoms

Introducing the all-new Telecoms World Asia

Earlier this year, we informed you of the launch of Telecoms World Asia, an all-new companion to our 18-year old Carriers World Asia. With three additional themes “Networks, Digital Services and Customer Experience“, we were delighted ith the feedback from our attendees, with one describing it as an “Intimate affair with focus on wholesale markets and great speakers and panel …

Etisalat; Associate Sponsor of Carriers World Asia 2016

In the recent Carriers World Asia 2016, we were delighted to have Etisalat as an Associate Sponsor. This hyper-connected world calls for innovative global network solutions and a seamless user experience, placing Etisalat in a unique position with its ongoing investments in both regional and intercontinental connectivity and core capacity. Three interesting facts about Etisalat: C&WS extended Global LTE roaming to 130 …

Netka System, a network management software specialist

Introducing Netka System, Associate Sponsor for Carriers World Asia and Telecoms World Asia: Netka System specializes in network management software solutions. In a very short span of the past few years, they have gained the trust of 80% of the telecommunication and internet service provider segment in Thailand with several marquee customers; Government and Enterprise sectors that are actively using their …

CAT Telecom: Thailand’s leading provider of international telecommunications services

Presenting to you the Gold Sponsor of Carriers World Asia and Telecoms World Asia: CAT Telecom has largest international network connectivity from/into Thailand and the neighboring countries with the largest 3G coverage. Some interesting facts about CAT Telecom: 1st and Premium international call services in Thailand 1st security operation center in Thailand 1st and only Trusted Site Infrastructure Certificate (TSI …

Myanmar Flag

Connecting Myanmar

Myanmar has seen a rapid increase in its telecom penetration since the government moved to liberalise the sector three years ago. From a paltry mobile penetration rate of 7 percent in July 2013, Myanmar now boasts a mobile penetration rate of more than 60 percent – making it one of the fastest-growing telecoms market in the world. This, all just within a short span …

innovation wall

Reinventing the wholesale game

The wholesale telecom business is a perplexing place to be in currently. With falling voice revenue, increasing competition and growing consumer appetite for data, wholesale players are looking for other ways to grow revenue. New sources present themselves in the form of cloud, data and digital services. But more and more carriers are also realising that changes in the traditional wholesale …

connect keyboard

Enabling the Digital Economy

It’s the year 2020. 5G technology is no longer a concept contained within the research lab, but a reality. The Internet of Things has transformed the global economy and created an environment where new, exciting businesses and industries have emerged. Right smack in the middle of this brave new world lies the telco, which has completely moved past its “dumb pipe” status, and evolved …