Asian customers are truly Omni-Digital: how to exceed their expectations?

Dimelo recently joined Telecoms World Asia, which gathered over 600 attendees and 120 speakers from across Asia and beyond. This event was the opportunity to discuss the latest digital customer care trends and challenges of Asian Telecom companies. Julien Rio, CMO at Dimelo has been invited to share exclusive insights about the omni-digital customer care management. In particular, he talked …

Discover why Omni-Digital is the future of Customer Care for Telecoms in Asia

Dimelo partners with Telecoms World Asia 2018 to share specific insights about the challenges faced by Asian Telcos when it comes to omni-digital customer care based on our experience helping customers such as Ooredoo, Banglalink, Telenor or iflix to manage their digital customer care channels in multiple Asian countries. As part of the key theme TelCo 4.0, Julien Rio, CMO …