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Below you'll find a list of all posts that have been tagged as “social media”

How to choose the right Digital Customer Care channels?

There is no doubt that digital has become an essential part of customer care. Social networks have been some of the first channels for digital customer care. Primarily used by companies for marketing and communication, it has quickly been used by consumers to send their enquiries. Instead of being constrained by the opening hours of stores and call centers, consumers …

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dimelosocial mediaTelecoms World Asia

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